Refund & Cancellation Policy

In short

Rescheduling

• You can reschedule free of charge up to 6 hours before your session, subject to availability.
• Use the Reschedule or cancel link in your confirmation email. You can also email info@vplus.co.in or call +91 80763 10143.
• New times must be on a later day. Same-day bookings and reschedules are not available.

Cancelling and refunds

• Cancel within 24 hours of making your booking for a 100% refund of ₹1,000, using the link in your confirmation email.
• After 24 hours from booking, you can still cancel, but the fee is non-refundable. You can reschedule instead, up to 6 hours before the session.
• The 24-hour window is counted from the time your payment was confirmed.
• If you do not join within 10 minutes of the start time, the session counts as a no-show and is not refunded.

If we cancel

If we need to cancel or cannot hold the session, for example due to a technical problem on our side, you can choose a full refund or a new slot at no extra cost.

How refunds are paid

• Approved refunds are processed through PayU to your original payment method within 2 working days of approval.
• Your bank or payment provider usually takes 5 to 7 working days to credit the amount.
• Refunds are not paid in cash or to a different account.

Duplicate or failed payments

If you were charged twice, or money was deducted but you did not receive a booking confirmation, email us with the payment ID. We will refund the extra amount in full after checking it with PayU.

Contact us

vPlus., 4th Floor, Platina Tower, Sector 28, Gurugram, Haryana 122002
Email: info@vplus.co.in · Mobile: +91 80763 10143